YOUVPN SUPPORT

Let's get you
connected.

Can't get the app working? Lost your connection? Have a billing question? We're here to help.

QUICK HELP

How can we help?

Can't connect

First, check that your internet works with the VPN turned off. Then try another server, or switch between Wi-Fi and mobile data.

Connection help

Slow speeds

Try a different server and compare your speed with the VPN turned off. Still slow? Let us know which network you are using.

Report an issue

Payments and subscriptions

Check your subscription in your account. If you have paid but still cannot connect, send us the payment date, amount and order number.

Open my account

FREQUENTLY ASKED QUESTIONS

Find an answer

How do I set up YouVPN?

Open the main YouVPN bot and follow the setup instructions. Get your connection key, install the app for your device, then add the key to the app.

If you get stuck at any step, contact support.

What details should I include when I contact support?

Tell us your device and operating system, which app and server you are using, and whether you are on Wi-Fi or mobile data. Explain what goes wrong and, if possible, attach a screenshot of the error.

I've paid, but I still can't connect. What should I do?

Check the status in your account or the bot you used to subscribe. If your subscription has not updated, send support your payment date, amount and order number.

How do I connect another device?

Install the app on the new device and follow the instructions in the YouVPN bot. Your plan sets the number of devices that can connect at the same time. You can check those limits in your account.

Where is the Chrome extension's privacy policy?

Details of how YouVPN Free for Chrome and Edge handles data are on the extension privacy policy page.

Still have questions?

Tell us what's happening. We'll help you sort it out.

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